| • More than ten years of project management experience in both technical and non-technical environments for various companies including; Ameritech, Qwest Communications, AON Risk Management, Citibank, and Honeywell. • Revamped an underperforming IT department by defining and implementing core IT processes and best practices. Trained, reorganized, and remotivated the staff in the first six months. • Led efforts to improve IT helpdesk and field support service effectiveness scores from 65% to 86%. • Closely managed budget to reduce annual spending by 12%. • Managed budgets in excess of $15M. • Created and organized a highly functioning Data Security Team with a charter to implement a fully operational Information Security Management System (ISMS). • Implemented systems, processes, policies, and procedures necessary to properly secure data, core systems, and network in a highly regulated industry. • Successfully controlled technology spending while reducing capital spending by 30% and reduced expense by 12%. • Led architecture using the ArchiMate Enterprise Modeling Language to map business needs to technology. • Transitioned IT operations from local, on-premises solutions to cloud-based architectures, including SaaS and AWS. • Presented and updated Board members on IT governance, security, and regulatory risks. • Identified and evaluated IT applications and utilization of in-house, outsourced, and shared systems and platforms to be utilized in the company. Responsible for operational management of all IT systems to ensure high levels of client support and customer service. • Built the next generation of leaders and attracted top talent in engineering, business systems, and operations. |
