• Ability to work across organizations to bring functions together with a common goal that ensures customers receive the best technology solutions and support throughout the customer lifecycle.

• Build Product Management functions and teams from the ground up, which has included shaping and refining processes, creating templates and standards for all team members, recruiting and training staff, and consulting with the C-suite to align our division goals with the overall mission of the company.

• Creating and facilitating best practices training sessions for both onsite and virtual audiences.

• Defining metrics and structural outcomes that directly connected Product goals with corporate objectives.

• Shaping partnerships with Engineering and Development teams to maintain a collaborative culture and focus on end-user satisfaction and value.

• Nurturing relationships with global customers across industries, including once managing an account portfolio of nearly 400 commercial customers.

• Identifying and introducing process improvements that have resulted in improvements in revenue, customer satisfaction, team performance, and project deliverables.