Customer experience leader with expertise in business operations, project management, and technology. Proven history of delivering on strategic enterprise-level projects that utilize technology and customer-journey focus to demonstrably improve the customer experience and operational efficiencies. Skilled in working cross-functionally and building teams to deliver solutions to complex organizations.

I currently oversee product managers for digital agent tools, the enforcement of business rules and product catalogs within relational databases, and user-acceptance testing for all of our agent, technician, and customers applications.

Specialties:
Produce Management, Digital Products, User Experience, Relational Databases, Data Configuration, User Acceptance Testing, Agile Methodology, Strategic Operations, Project Management, and Vendor Management