Skilled digital experience and human-centered design specialist with deep expertise in influencing and collaborating with the C Suite to invest millions in the experience and success transformations that generate growth from employees, customers, and partners.
A “roll-up my sleeves” practice leader accomplished in managing cross-functional teams in successful implementations.
A passionate experience designer who has designed and deployed transformational employee, customer, and partner engagement initiatives that generated multi-millions of dollars in incremental revenue and double-digit increases in satisfaction and retention.
A data-driven measurement geek who develops business cases with intelligent metrics that move CFOs and Private Equity investors to spend millions.
A passionate builder and manager of productive relationships
A leader who is motivated by inspiring teams to achieve great things.
An effective business manager who has led businesses to double-digit year-over-year growth.
- Specialties:
- Employee, Customer & Partner Experience Management
- Customer/Partner Success
- Digital Transformation
- Experience Design
- Market Research and Analytics
- Omni-channel/digital CRM
- Consumer and B-to-B Loyalty
- Contact Center & Social Media
- Customer Relationship Marketing
- Customer Retention
- Persona Development
- Database Marketing
- Direct Marketing
- Agile Development
- ROI Measurement