Senior Customer Service & Support Advisor
Proven experience in combining strong leadership skills, knowledge, experience, communication skills, and service strategy development and execution to contribute to customer success positively.
Visionary and astute, with outstanding success in meeting and exceeding expectations. A thorough professional with a proactive attitude, capable of thinking out of the box and generating ideas for process and technology improvements. Possesses excellent interpersonal, communication, and organizational skills with proven abilities in working with collaborative teams. Comfortable working across an organization to create successful long-term strategic relationships.
Core Competencies
Proactive Customer Engagement | CRM SaaS applications | Vendor Management | Customer Data Analytics | Cross-Functional Leadership | Project & Program Management | Field Service, Entitlements and Installed Base Management, Service Parts, Call Center | Process Redesign/Renovation.
Industry Verticals
Consumer Products | Semi-Conductor Manufacturing | Industrial Products | Bio-Medical Products | Tele-Communications Providers | High-Tech Manufacturing | Aerospace and Airline MRO operations